Shipping policy

Last updated: 26 July 2026

Delivery options and costs

Available delivery methods, prices and any collection option are shown at checkout or confirmed in a written quotation before you pay. Some oversized, specialist or made-to-order items may require a separate delivery quotation.

Dispatch and lead times

Estimated dispatch or delivery timings are shown on the product page, at checkout or in your order confirmation. Bespoke, personalised and special-order products have individual lead times, which will be confirmed with you before production or ordering begins.

Unless we agree a different timeframe with you, goods will be delivered within 30 days of the order being accepted.

Workshop collection

Collection from our Colnbrook workshop may be available by prior arrangement. Please wait until we confirm that your order is ready before travelling.

Delays, loss or damage

If delivery is delayed, lost or arrives damaged, contact us as soon as possible at info@classiccustom.co.uk or call/WhatsApp +44 7763 144911. Please include your order number and photographs where relevant so we can investigate with the carrier.

Delivery address

Please check the delivery address before completing your order. If an address needs to be changed, contact us immediately; once an order has been dispatched, a change may not be possible.