Refund policy

Last updated: 26 July 2026

Standard goods bought online

For standard, non-custom goods bought online, tell us within 14 days of receiving your order if you wish to cancel. You then have a further 14 days to return the goods. You may inspect the item as you would in a shop, but we may reduce a refund if handling beyond what is necessary has reduced its value.

Bespoke and personalised orders

The statutory change-of-mind cancellation right does not normally apply to goods made to your specification or clearly personalised, including special-order finishes, custom wheel specifications and other bespoke components. This does not affect your rights where an item is faulty, damaged, not as described or not fit for purpose.

Faulty, damaged or incorrect items

Please inspect your order on arrival and contact us promptly if anything is faulty, damaged or incorrect. We will assess the issue and, where applicable, arrange a repair, replacement or refund in line with your statutory rights.

Starting a return

Email info@classiccustom.co.uk or call/WhatsApp +44 7763 144911 with your order number and, where relevant, photographs of the issue. Please wait for return instructions before sending anything.

Approved returns should be sent to: Classic Custom, 4 David Road, Colnbrook, Slough SL3 0DG, United Kingdom.

Return costs

For faulty, damaged or incorrect goods, we will arrange collection or reimburse reasonable return costs where required. For a change-of-mind return, the customer is responsible for return postage unless we agree otherwise.

Refunds

When a cancellation right applies, we will refund the price paid and the cost of standard delivery. Any extra amount paid for an enhanced delivery service is not refundable. Refunds are made to the original payment method within 14 days of receiving the returned goods, or earlier where required by law.

Nothing in this policy limits your rights under UK consumer law.